Frequently Asked Questions

All warranty consideration requests must be submitted through our online Warranty Request Form.

We are truly sorry to hear that. For faster service, we usually recommend that you contact the store where you purchased the tool for immediate assistance. In the event that they are unable to assist you, do not worry; we are here to help. Click here to submit a Product Warranty Request. Upon review of your request form, an AmPro customer service representative will get in touch with you shortly.
Each AmPro product is warranted to the original retail purchaser to be free of defects in material and workmanship for the life of the product until the product no longer functions properly due to normal wear and tear. The duration of the standard AmPro warranty is dependent on the category of the tool. Hand Tools and Specialty Tools are backed by limited lifetime warranty. Air Compressors, Air Tools and Electrical Tools are one-year warranty. Torque Wrenches are 90-day warranty. Flashlights are one-year warranty. Consumable and wear-and-tear products and parts are not covered under warranty. Warranty does not apply to abuse, misuse, alteration, unauthorized repair or accident. Proof of purchase is required for warranty consideration. For additional details, please click here.
We will be happy to assist you. Click here to submit a Product Warranty Request. Upon review of your request form, an AmPro customer service representative will get in touch with you shortly with further instructions.
For faster service, we usually recommend that you contact the store where you purchased the tool for immediate assistance. In the event that they are unable to assist you, please know that AmPro requires proof-of-purchase such as a sales receipt or invoice to be eligible for warranty consideration. Although AmPro is unobligated to provide assistance without proof-of-purchase, it is possible that AmPro may still be able to provide limited assistance under special circumstances. You may click here to submit a Product Warranty Request. Upon review of your request form, an AmPro customer service representative will get in touch with you shortly.
Wear-and-tear is not covered under warranty. Wear-and-tear describes the point at which a product no longer functions properly after its useful life is exceeded. The term wear-and-tear also includes consumable items and components such as batteries, blades, bits, punches, dies, belts, grinding wheels, sanding pads, fuses and other consumables.
AmPro defines workmanship failure as the instance when a product fails to perform according to its designed specification directly as a result of defects in the manufacturing process. AmPro quality assurance engineers are hard at work to ensure that all AmPro products consistently meet AmPro's elite standards of quality. However, please bear in mind that in practice, no manufacturing process can be absolutely perfect.
Under normal circumstances, AmPro usually requires that the defective tool is returned to the AmPro Service Center in order for the AmPro quality assurance team to identify the source of the defect. AmPro is always working to perfect the quality and design of its products, and that includes actively searching and learning from any areas that can be improved upon. This is why AmPro is synonomous with outstanding quality and performance.
If the set item is eligible under warranty, with the exception of wear-and-tear and consumable items, all individual tools and parts within the set are protected under warranty in most cases. Should the performance of any tool or part within the set fail to meet its designed specification, AmPro will be happy to repair or replace the item if found to be defective and under the condition that all criteria for warranty eligibility has been met. Please note that the repair or replacement service applies only to the defective tool or part within the set, and not the entire set itself. For additional details, please click here.
The model number may be found on the product packaging or on the product itself. If the product does not bear a model number, you may look up the model number on this site. You may search by category or by description.
Depending on where you are located, your local hardware or automotive store may supply AmPro. If not, you may also buy AmPro online from e-commerce chains such as Amazon.
In most cases, local retailers and distributors do not stock air tool parts. You may click here to submit a Product Warranty Request. Upon review of your request form, an AmPro customer service representative will get in touch with you shortly.
Your AmPro tool may have come with a manual depending on the complexity of the tool. If you happened to have lost the manual, please click here to submit a Product Warranty Request. Upon review of your request form, an AmPro customer service representative will get in touch with you shortly.
We are truly sorry to hear that. For faster service, we usually recommend that you contact the store where you purchased the tool for immediate assistance. In the event that they are unable to assist you, do not worry; we are here to help. Click here to submit a Product Warranty Request. Upon review of your request form, an AmPro customer service representative will get in touch with you shortly.
If your AmPro tool is eligible for warranty, we will be happy to repair or replace it. If this is the case, click here to submit a Product Warranty Request. Upon review of your request form, an AmPro customer service representative will get in touch with you shortly. Otherwise, we would be unable to assist you and apologize for the inconvenience. Please know that AmPro is constantly improving the quality, design and innovation of its product line, and must discontinue certain models from time to time as a result of our commitment to excellence.